Plumbing Policies and Procedures Quiz

What are invoices and statements used for at the end of a contract?

• To negotiate a new contract

• To show the final account to be paid by the customer

• To provide a summary of the work completed

• To request payment in advance

What is the usual period given for payment after issuing an invoice or statement?

• 60-90 days

• 14-28 days

• 7-14 days

• 30-45 days

What is the purpose of statutory cancellation rights for customers?

• To penalize customers for cancelling a contract

• To allow customers to cancel a contract without penalty

• To extend the contract duration

• To increase the contract cost

What information should be presented in a folder to the customer when the work is completed?

• All of the above

• Contact details of key personnel within the company

• A list of other jobs and services the company undertakes

• Manufacturer's installation and servicing instructions

What is the importance of company policies and procedures?

• To highlight employee responsibilities

• All of the above

• To maintain a positive company image

• To ensure professionalism towards customers

What is the purpose of a company uniform?

• To present a positive image to the customer

• To symbolize good work and a friendly disposition

• To maintain a professional look

• All of the above

What is included in a contract of employment?

• Rights

• Responsibilities

• All of the above

• Employment conditions

What is the role of the Plumbing Supervisor in the hierarchy of plumbers?

• Good managerial and supervisory skills

• Designing and installing a wide range of systems

• All of the above

• Overall authority over the operatives under their supervision

What is the role of the Junior Plumber in the hierarchy of plumbers?

• Install non-complex systems to a good standard

• All of the above

• Some responsibility for improving services and products

• Closely supervised and monitored for quality and Regulation compliance

What is the responsibility of the Apprentice Plumber?

• All of the above

• Perform simple plumbing installation and maintenance tasks on their own

• Maintain the company image with regard to dress, time keeping and customer care

• Learn their trade