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MBS Direct Helix OMS Quiz

Authored by MBS-Direct Orientation

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MBS Direct Helix OMS Quiz
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following CAN NOT be used to search for an order in a general search in OMS?

Order Number

Customer Name

Email Address

Telephone Number

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When searching for tracking information, where can you locate the tracking number?

Fulfillment Method

Frequently Asked Questions

Status

View All Invoices

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Are you able to cancel an order if the status is Ready For Pick Up?

Yes

No

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When reducing the quantity of an order, which task do you begin with?

Appease Customer

Add Lines to Order

Cancel Products

Where's My Order

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Is it possible to change the quantity of an order if the status is Packing in Progress?

Yes

No

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should Mods do with orders if the status is Await Payment Processing and it is during business hours?

Process credit card on file

Refer to bookstore

Escalate by transfer to Payments

All of the above

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Mods cannot change the pick up recipient on an order.

True

False

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