MBS Direct Helix OMS Quiz

Which of the following CAN NOT be used to search for an order in a general search in OMS?

• Order Number

• Customer Name

• Email Address

• Telephone Number

When searching for tracking information, where can you locate the tracking number?

• Fulfillment Method

• Frequently Asked Questions

• Status

• View All Invoices

Are you able to cancel an order if the status is Ready For Pick Up?

• Yes

• No

When reducing the quantity of an order, which task do you begin with?

• Appease Customer

• Add Lines to Order

• Cancel Products

• Where's My Order

Is it possible to change the quantity of an order if the status is Packing in Progress?

• Yes

• No

What should Mods do with orders if the status is Await Payment Processing and it is during business hours?

• Process credit card on file

• Refer to bookstore

• Escalate by transfer to Payments

• All of the above

Mods cannot change the pick up recipient on an order.

• True

• False

Will there be tracking information if the status is "Included in "Shipment"?

• Yes

• No

• Sometimes

If a customer needs to update their payment method, which option is the correct procedure?

• Refer to the bookstore

• Proceed to payment screen and update the new credit card

• Escalate by transfer to Payments

• Cancel the order and place a new order for the items

When searching for an order by email, is the entire email address required?

• Yes

• No