Communication and Public Relation

What are the 5 elements of communication process?

• Sender

• Message

• Decoder

• Receiver

These are the principles of effective verbal communications EXCEPT

• simplicity

• Clear

• Humor

• Sender

What are the characteristics of therapeutic communication

• Nonjudgemental

• Client focused

• Be aware of own feelings

• All of the above

This is a discriminative listening

• False

• True

Human relation: Things that go on exclusively within one person

Human relation: Relationships or actions that take place between two or more people

Describe how can a nurse enhance a good public relation with the clients

• Give time for the patient to calm down

• help to develop job satisfaction

• Invites the patient to sit comfortably

• Avoid confrontation with patients

__________ reflects the extent to which we are able to tell about ourselves to others

• Self disclosure

• Self awareness

• Self acceptance

• Trust

Group dynamics refer to

• develop relationships to achieve communication

• contribute disorderly systems

• employers do not cooperate

• Interactions that take place among the members of a group.

_________referred to as a 'disclosure feedback model of self awareness :and by some people a information processing tool'

• self disclosure

• Johari window

• Group dynamics

• Trust