Lodging Management Operation System

1. 1. How many basic management structures are designed for hotels?

• 1

• 2

• 3

• 4

2. 2. In a hotel, which job position is the highest in rank?

• A controller

• Director of Marketing

• General Manager

• Director of Human Resource

3. Who is responsible for handling guests luggages?

• Concierge

• Receptionist

• Bell boy

• Security guard

4. 4. In hotel management, which department is responsible for revenue generation?

• Front Office

• Housekeeping

• Food and Beverage

• Finance

5. 5. What is the primary role of a hotel's General Manager?

• Overseeing daily operations

• Managing finances

• Marketing and promotions

• Human resource management

6. 6. The following areas can easily be accessed by anyone except:

• Coffee house

• Restrooms

• Lobby

• Kitchen

7. 7. Which criteria do not belong to the back-of-the-house?

• Handle administrative matters

• Producing profits

• Do not deal directly with guests

• Very necessary to the hotel

8. While check-in a guest, front desk personnel normally will ask for the following except:

• guest's ID card

• guest's preferred room type
• guest's dietary restrictions
• guest's credit card

9. Where can you book an ice-hotel?

• The Philippines

• Malaysia

• Kashmir

• Norway

10. 10. How does a hotelier communicate with the hotel guest?

• Using electronic voice-mail

• Guest message via television

• Wake up call

• All