2365 Unit 210 Set 2

What is one of the most important communication skills when working within building services engineering?

• Knowing how to read blueprints
• Listening to team members
• Writing memos
• Giving presentations

Which is not an example of an effective communication strategy?

• Encouraging open dialogue
• Using jargon
• Being aware of team members’ strengths and weaknesses
• Giving feedback

What is the main purpose of communication in a building services engineering team?

• To provide feedback
• To share information
• To resolve conflicts
• To resolve problems

What should a team member do if they feel uncomfortable with the communication style of another team member?

• Speak up
• Leave the team
• Ignore it
• Complain to the manager

What is the best way to ensure effective communication within a building services engineering team?

• Establishing clear objectives
• Encouraging open dialogue
• Creating a positive environment
• Setting strict deadlines

What should a team member do if they don’t understand a task?

• Ask questions
• Do their best
• Guess
• Follow instructions

What is an important factor when giving feedback?

• Being honest
• Being concise
• Being firm
• Being polite

How should a team member respond to a team member’s ideas?

• Encourage and support
• Judge and criticize
• Ignore and move on
• Dismiss and disregard

What is an effective way to ensure that team members understand each other?

• Establishing trust
• Establishing rules
• Establishing deadlines
• Establishing expectations

What is a good way to ensure that team members are on the same page?

• Asking questions
• Setting expectations
• Establishing trust
• Setting deadlines