q uiz 3

What feature do you use to specify which users are you able to access a service catalog item?

• Can Read role

• Can order tab

• User criteria

• Catalog User role

Tables may have a one-to-many relationship. From the service catalog, what are examples of tables having a one-to-many relationship? Choose 3 answers

• One requested item can have many approvals

• One request can have many requested items

• One requested item can have many catalog tasks

• One cart can have many requests

• One approval can have many requests

ServiceNow contains a resource which provides the following 1) A standard and shared set of service related definition across serviceNow products and platforms that will enable and support true service level reporting 2) A CMDB framework across our products and platform that will enable and support multiple configuration strategies. What resource do these statements describe?

• Configuration management database (CMDB)

• Information technology service management (ITSM)

• Common service data model (CSDM)

• Information technology infrastructure library (ITIL)

You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Use which method?

• Create Catalog Item

• Create Order Guide

• Create Content Item

• Create Record Producer

What type of query allows you to filter list data using normal words, instead of the condition builder?

• Natural Language Query

• Auto Suggest Query

• Predictive intelligence Query

• Alexa Query

• Machine Learning query

What is the best practice related to using the default update set for moving customization and instances?

• Merge default updates sets before moving between instances

• Keep default updates set to maximum of 20 records. for troubleshooting purpose

• Submit default updates set to application repository

• You should not use the default update sets for moving between instances

On a form header, what is the three-bar icon called?

• Hamburger Icon

• Pancake Icon

• Cake Icon

• Additional Actions or Context Menu

A user is complaining that they are seeing a blank page, when they click create new from your custom inventory application. You have confirmed that they can see the inventory application and the create new module on the app nav. What could cause this?

• Create new module has a broken link

• User has read role, but not the write role on the inventory table

• User session has timed out

• User should be using Chrome instead of explorer for their browser

• Known intermittent issues with UI15

Which servicenow capability allows you to provide knowledge articles, via a conventional messaging interface?

• Virtual Agent

• Agent Assist

• Now Messenger

• Connect Agent

When moving multiple updates sets at one time, what might you do to facilitate the move?

• Preview

• Batch

• Test

• Verify