Business Process Analysis Quiz

What type of flowchart distinguishes between various functions in a process?

• Swim lane diagram

• Pie chart

• Bar graph

• Line chart

What is the main goal of the process being mapped in the video?

• To draw a rewards process

• To create a use case diagram

• To automate manual processes

• To analyze stakeholder feedback

Who are the main stakeholders identified in the process?

• Rewards team

• Sales team

• Customer service team

• Marketing team

What is the main function of the rewards team in the process?

• Gather employee details on spreadsheets

• Complete spreadsheets for managers

• Approve salary increases

• Send emails to managers

What is the purpose of using a connector in the process map?

• To highlight pain points

• To create a new process

• To prevent too many arrows

• To add more confusion

What is the main goal of identifying pain points in the process?

• To create more work for stakeholders

• To confuse the stakeholders

• To ignore issues in the process

• To improve efficiency

What is the main reason for adding a red triangle to the process map?

• To represent the end of the process

• To highlight the start of the process

• To confuse the stakeholders

• To indicate a decision point

What is the main purpose of the use case diagram mentioned in the video?

• To identify the interaction between HR functions

• To gather employee details

• To draw a flowchart

• To create a rewards system

What is the main reason for extending the page in the process map?

• To accommodate a longer swim lane

• To represent a decision point

• To add more confusion

• To make the process map look longer

What is the main reason for identifying the users/stakeholders in the process?

• To add more work for the stakeholders

• To work through the processes with them

• To confuse the stakeholders

• To ignore the stakeholders