04. Расчет метрик для чатов
Quiz
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Specialty
•
Professional Development
•
Medium
Apex Berg
Used 2+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
У какого агента наименьшее Average Chat ProcessingTime?
Agent11
Agent22
Agent15
Agent05
Agent26
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
В какой группе минимальное значение среднего времени 1-го ответа агента (AverageFirstAnswerTime) за весь период?
Группа 1
Группа 2
Группа 3
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
В какой группе самый высокий SL_FA по понедельникам?
Группа 1
Группа 2
Группа 3
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
У какого агента самая высокая Concurrency Rate?
Agent11
Agent22
Agent21
Agent06
Agent27
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
В какой день августа и в какой группе был самый высокий SL_Q в Группе 3?
25.08.2023
20.08.2023
14.08.2023
5.08.2023
12.08.2023
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Наблюдается ли корреляция между CoR и ACPT?
НЕТ
ДА
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Какое средневзвешенное значение CoL за август по всем агентам?
1,23
2
3,35
4
5,6
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