What are the current notions of financial services?

Customer Centricity Quiz

Quiz
•
Business
•
Professional Development
•
Hard
Saima Zakir
Used 3+ times
FREE Resource
11 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Friend
Advisor
Partner and Guide
Coach
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which of the following is the BEST definition of customer centrality?
Customer centrality refers to putting your customer at the center of the organization before, during, after a purchase
Customer centrality is the concept of creating sales around the target customer
Customer centrality refers to the desire to provide top-notch customer service
Customer centrality refers to the process in which a company creates a marketing strategy geared toward desired customers
All of the above
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
A _____ creates a feeling within customers that they are the center of the experience.
customer-centric experience
an effort to know your customer
evaluating customer feedback
customer-centric staff
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Why is Customer Centricity required?
Key to a Sustainable Business
Point of differentiation from competitors
Increase consumer repurchase intentions and loyalty
All of the above
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What was the impact of the Pandemic on Financial Services?
Accelerated the growth of financial products adoption
Shifted customer to digital mobile 1st approach
Made customers focused on banking experiences
None of the above
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What key metrics can be used to measure Customer Centricity?
Customer Lifetime Value (CLT)
Net Promoter Score (NPS)
Customer Satisfaction Score (CSAT)
Churn Rate
All of the above
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are some of the key challenges companies face to become Customer Centric?
Function in silos
Non adequate technology and processes
Product focused
Too much data
Non common definition of customer centricity
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