Business Essentials Standard 3.00

In the human resource management process, what is the first task to be completed for staffing?

• A recruiting

• B. determining need

• C. determining job descriptions

• D. screening and selecting applicants

Which is a true statement about making promises to customers?

• It is better to over-deliver.

• B. It is better to over-promise.

• C. Customers do not remember broken promises.

• D. Businesses should not make promises to customers.

What is the primary reason customers give for not returning to a business?

• lack of available parking

• B. lack of advertised merchandise

• C. lack of courtesy from salespeople

• D. lack of customer-service personnel

Why is information management necessary for strategic information in a business?

• to write an annual report

• B. to make long-term decisions

• C. to create sales presentations

• D. to develop a short-term advertising campaign

Which behavior best describes the primary business activity of operations?

• A hiring qualified employees

• B. planning for future success

• C. producing goods and services

• D. keeping accurate financial records

Which is a trend in proper information management?

• A decreased competition

• B. increased number of workers in an office

• C. decreased number of electronic documents

• D. increased compliance of laws and regulations

When should customer relations skills, such as courtesy and friendliness, be emphasized during a business's activities?

• A during facilities design

• B. during the hiring process

• C. during marketing research

• D. during technology planning

When someone says that a business has good internal relations, this means the business has which?

• A strong managers

• B. happy employees

• C. business partners

• D. satisfied customers

Which statement is true about a management information system (MIS)?

• A It includes people, processes, and practices.

• B. It is the same thing as an information management program.

• C. It does not assist with a business's information management program.

• D. It may be one part of a business's overall information management program.

Shannon is the manager and he ensures proper work effort by setting:

• A job standards.

• B. diversity quotas.

• C. hiring objectives.

• D. expense budgets.