Communicating Within Work Teams (LE IV)

Which of the following is a communication trap managers often fall into?

• communicating information to the entire team

• Communicating information to one person and assuming they'll tell others

• Assuming the team is receiving communications form the team leader

• Restricting communications to the team to prevent delivering bad news

Which of the following is an advantage of using written communication?

• You can avoid disputes about who said what to whom

• You can ensure all team members receive the information they need

• You can ensure everyone reads the information you provided

• You can avoid miscommunication issues with written communications

In which instance would written communications be best?

• You need an immediate response

• You need to deliver a personal message

• You need to give complicated instructions

• You are mentoring or counseling a person

What fills the void when information is absent?

• Rumors

• Misinformation

• Team bickering

• Team cohesion issues

Which of the following interferes with communication when a team member tells a superior only what they want to hear instead of all the facts?

• Lying

• Polluting

• Filtering

• Complaining

Which of the following interferes with communication when the other person hears what they think you meant to say rather than what you actually said?

• Culture

• Emotions

• Filtering

• Perceptions

Which of the following interferes with communication when you receive too many email messages?

• Emotion overload

• Language overload

• Perception

• Information overload

What is the best method for dealing with continuous flow of information from email or text messages?

• Set up a triage method

• Ignore them until you are caught up on your other work

• Ask someone to sort through your messages for you

• Ask team members to flag important messages so you read them first

Which of the following interferes with communication when you are upset or angry?                     

• Emotion

• Language

• Perceptions

• Posture

What is the most important method of ensuring your message gets through?

• Asking close-ended questions

• Evaluating clues from body language

• Seeking feedback from your listener

• Using the proper communication method