Quiz 10

____________ refers to the process of figuring out the future goals of a business and creating a strategy to achieve them.

• a. Organizing

• b. Leading

• c. Controlling

• d. Planning

______________ involves determining a structure for both individual jobs and the overall organization.

• a. Controlling

• b. Leading

• c. Organizing

• d. Controlling

_____________ means directing and motivating individuals to achieve organizational goals.

• a. Controlling

• b. Leading

• c. Organizing

• d. Planning

Cher-mere is a manager at a private firm. She is currently involved in measuring organizational performance and making adjustments as needed. As a manager, she is performing the ____________ function.  

• a. Controlling

• b. Planning

• c. Leading

• d. Organizing

The primary contribution of ________________ involves coordinating teams and special projects with their peers from other departments.

• a. top managers

• b. middle managers

• c. primary managers

• d. supervisory managers

Managers with strong conceptual skills typically:

• a. mobilize support for their initiatives

• b. excel at strategic planning

• c. find a win-win resolution for conflicts

• d. have expertise in a specific functional area

Which of the following statements is true of middle managers?

• a. They need excellent conceptual skills since they are required to formulate a vision.

• b. They train, motivate, and evaluate non-management employees.

• c. They need an especially high level of human skills.

• d. They have titles that include supervisor, foreman, and section leader.

According to Maslow’s hierarchy of needs theory, feedback and promotions satisfy the __________ need.

• a. self-actualization

• b. esteem

• c. belonging

• d. physiological

 ____________ managers assume that employees dislike work, prefer to be directed rather than use their own initiative, and that motivation is best accomplished by threats and coercion.

• a. Tactical

• b. Conceptual

• c. Theory X

• d. Theory Y

___________ managers assume that work is as natural as play or rest and that workers do not inherently dislike work.

• a. Theory X

• b. Tactical

• c. Theory Y

• d. Strategic