Chapter 8

According to the text, "people skills" are as important to your career as technical skills.

• true

• false

When resolving conflict, face-to-face conversation is always better than communicating in writing

• true

• false

Effective listening begins with a clear intention.

• true

• false

Questions that you can ask to define team outcomes include:

• How will we know that our team has succeeded?

• What would a successful result look like?

• How would we feel about producing this outcome?

• All of these choices

"I" messages

• don't judge, blame, criticize or insult

• are not helpful in managing conflict

• don't include your own thoughts or feelings

• All of these choices.

According to the text, thinking is a form of conversation.

• true

• false

For effective listening it is important to:

• be quiet

• Not maintain eye contact

• Let distractions affect you.

• None of these choices

Running a "mood meter" is one way to develop emotional intelligence.

• true

• false

One suggestion for communicating with someone from a collectivist culture is to:

• appeal to that person's desire for competition

• Open conversations with jokes about the oldest people in your family.

• take sole credit for your team's success

• deliver your criticisms in privately rather than in public.

When embracing diversity it is helpful to:

• look for common ground

• not listen to other's opinions.

• focus only on your culture and background

• All of these choices