2. FOUR DIMENSIONS OF SERVICE MANAGEMENT

Which service management dimension is focused on activities and how these are coordinated?

• Organizations and people

• Information and technology

• Partners and suppliers

• Value streams and processes

Which dimension of service management considers governance, management, and communication?

• Value streams and processes

• Organizations and people

• Partners and suppliers

• Information and technology

Which is the correct combination of items that makes up an IT service?

• Information technology, people and processes

• People, processes and customers

• Information technology, networks and people

• Customers, providers and documents

What considerations influence the supplier strategy of an organization?

• Contracts and agreements

• Level of formality

• Type of cooperation with suppliers

• Corporate culture of the organization

Which of the following would an organization consider its resources?

1. People

2. Information and technology

3. Value streams and processes

4. Partners and suppliers

• 1 and 2 only

• 1 and 3 only

•  1 and 4 only

• All of the above

Which of the following is not part of the four dimensions model?

• Organizations and people

• Information and technology

• Partners and suppliers

• Process streams and procedures

Products are configurations of?

• Information and technology

• People

• Processes

• Resources

Which dimension considers how knowledge assets should be protected?

• Organizations and people

• Partners and suppliers

• Information and technology

• Value streams and processes

Which is NOT a key focus of the 'information and technology' dimension?

• Workflow management and inventory systems

• Communication systems and knowledge bases

• Roles and responsibilities

• Security and compliance