Principles of Management Quiz

What are the business goals of Saxon Fields Theme Park Ltd?

• To focus on employee training, reduce customer complaints, and increase employee wages

• To be one of the top 10 tourist attractions in the UK, increase customer satisfaction, and increase profit

• To be the top tourist attraction in the UK, increase employee satisfaction, and reduce costs

• To expand internationally, reduce employee turnover, and increase employee benefits

Why are most employees at Saxon Fields employed on temporary contracts?

• Because the theme park is expanding and needs more employees during peak times

• Because the theme park is only open seasonally and most attractions are outdoors

• Because the theme park has a high turnover rate and needs to constantly hire new employees

• Because the management prefers temporary employees over permanent ones

Who is the current Managing Director of Saxon Fields Theme Park Ltd?

• Steven Smith

• Chris Smith

• Sam Smith

• Nina Smith

What changes did Nina make in the first few months of her leadership?

• Increased employee benefits and introduced flexible working hours

• Implemented a new marketing strategy and increased employee wages

• Expanded the theme park and introduced new attractions

• Outsourced all training, reduced the number of permanent employees, and sold employee accommodation

Why are Steven and Sam concerned about the changes made by Nina?

• Because they want to sell the theme park to a property developer and retire

• Because they are not making enough profit and want to implement new marketing strategies

• Because they are unhappy with their sister's leadership and want to take over the business

• Because they are worried about the safety of the park and the rise in customer complaints

What data did Steven and Sam present to Nina during the meeting?

• Employee turnover, customer satisfaction, and sales revenue

• Customer satisfaction, ranking amongst visitor attractions in the UK, and employee satisfaction

• Employee satisfaction, net profit, and ranking amongst visitor attractions in the UK

• Sales revenue, net profit, and employee turnover

What did Steven and Sam discover during their visit to a similar theme park in the North East of England?

• The theme park had a quality management system, team building sessions, and open communication with employees and customers

• The theme park had a high employee turnover and low customer satisfaction

• The theme park had a democratic CEO and transparent communication with employees

• The theme park offered discounts to employees and had a high ranking amongst visitor attractions in the UK

What did Steven and Sam demand from Nina during the meeting?

• To reduce employee turnover and increase sales revenue

• To implement a new marketing strategy and expand the theme park

• To focus on employee training and increase employee wages

• To make changes soon to save the theme park and prioritize quality management

What was the sales revenue for Saxon Fields in 2022-23?

• £2.2m

• £8.2m

• £14.5m

• £6.1m

What was the net profit for Saxon Fields in 2020-21?

• £2.2m

• £2.5m

• £0.9m

• £0.4m