What do you do when you get the email "Declined Order By Adjuster"?

• Close account in Repo App

• Acknowledge in RDN, Close and reassign in Repo App

• Check the reason, and fill a voucher of complaint in RDN

• Acknowledge in RDN and skip account

What happens when an account gets a PTP with an active Assignemnt

• Assignment is put On Hold

• Assignment is closed

• Assignment stays open

• PTP gets nullified

You receive these emails, you:

• Go quickly through them, checking if there is something important going on, skip the rest.

• Read every mail and mark them all as read

• Open every case to confirm information in RDN and read carefully to verify the info

• Set a rule to delete them as soon as you receive them

Can you work an account with these conditions?

• Yes

• No

• ...maybe?

What does the "Reinstated" condition mean?

• Vehicle is instated in an auction at previous price

• Customer account is not Charged off anymore

• Account is disabled from Repo

• Vehicle was repossessed before and given back to the customer

You got 2 addresses located around here with no locals available.
How do you order the assignments?

• Choose 1 Forwarder

• Choose 2 National Agents

• Force yourself to pick one address and only go with that one.

• Choose closest local

What Menu do you use to access the documents regarding the Loan and Contract of borrower like this one?

• Manheim MMR

• Document access

• Oracle

• Filenet

You open DRN looking for hits but you get sightings of a different vehicle from
what you're looking for, you:

• Still use them as proper sightnings even if its not your vehicle.

• Don't use them but add it to your notes

• Use them as reference but not adding it to your notes

• Flag them with 'Wrong vehicle'

A "VERIFIED" Title Status means:

• Accounts needs to be reviewed by the proper department

• Title was verified by the Dealership in presence of the customer

• Account was previously repossessed and sold

• Local impound police department holds the vehicle

You noticed the agent you sent to an address a week ago hasn't run it. You:

• Close the account

• Reassign it to another agent

• Call the agent to complain

• Report the agent in RDN