FPL Tata - Process Knowledge

During a demo the customer advisor should ?

• Highlight the Exterior & Interior features as per the Demo

• Seek queries from the customer and answer them

• Explain the benefits of purchasing a Tata Vehicle over the competition

• All of the above

What must CA do at the end of the showroom visit ?

• Whatsapp business card to customer

• send the brochure to customer on whatsapp

• Thank the customer for visiting the showroom & escort to exit

• Handover Business card, give brochure, send thank you sms, and escort to the exit

The showroom Hostess has to attend the customer within ?

• 10 Secs

• 30 Secs

• 15 Secs

• 20 Secs

CA needs to present the visiting cards with both the hands ?

• True

• False

The capturing of the walk-in customer's vehicle name, contact number, and model is to be captured by ?

• Security Guard

• Showroom Hostess

• TD Administrator

• CA

CA should explain the overall price of the vehicle and the break of price ?

• True

• False

In the process of closure what is the correct order ?

• Tentative booking date delivery date checked, customer informed of EDD, price quotation handed over

• Price handed over, customer informed of EDD, Tentative booking date delivery date checked

• Customer informed of EDD, Tentative booking date delivery date checked, price quotation handed over

• All of the above are correct

In how much time should a follow up call after the customer has left the showroom ?

• 48 Hrs

• 24 Hrs

• 8 Days

• None of the above

Which of the following options would you choose at the end of the Test Drive ?

• Summarize the Test Drive as per the TD talk

• Explain the benefits of purchasing a Tata Vehicle over the competition

• Make the Test Drive as done by verifying TD OTP

• Say good bye to the customer

What is the Role of Finance Executive ?

• Explain available finance options

• The list of documents required should be explained

• The finance quotation and document checklist have to be handed over

• Explore multiple financier to assist with loan approval

• All of the above