Chapter 1 - The World of Hospitality

The hospitality industry is comprised of mainly lodging businesses.

• True

• False

The largest type of private club is the country club.

• True

• False

Dining clubs are generally found in office buildings and are often open only for lunch.

• True

• False

A meeting is any group of people who gather together for a specific purpose.

• True

• False

On a cruise ship, the purses is the ship's banker, information officer, human resources director, complaint handler and is second in command of the hotel division.

• True

• False

In the lodging industry, groups of guests with similar characteristics are considered a market

• True

• False

A franchise is the authorization granted by a hotel chain to an individual hotel to use the chain's trademark, operating systems, and reservation system in exchange for a percentage of the hotel's revenue plus certain other fees.

• True

• False

Revenue centers generate income for a hotels through the sale of services or products to guests

• True

• False

Taking care of the hotel's physical plant and controlling energy costs are the responsibilities of the Engineering Division.

• True

• False

Sustainability is a way of doing business that says a company shouldn't take more than it gives back.

• True

• False