Grooming & Hygiene

How many category of F&B Personnel?

• 2

• 3

• 4

• 5

He is the one who responsible for food and beverages at a facility's event.

• Catering Manager

• Supervisor

• F&B Crew

• Chef

They need to showcase a good manner in front of client

• F&B Crew

• Cook

• Customer

• Chef

Identify 3 qualities of a good Catering Manager

• Communication

• Integrity

• Competence

What is body language?

• To speak with your hand

• To have a good eye contact with the client

• Not smiling at all

• Keep laughing in front of client

There are 4 types of human relation. Select true answer.

• Family relationship
• Friendship relationship

• Business relationship

• Romantic relationship

You should be a good ____________ to your friend when they are talking to you.

• listener

• friend

• confident

• feedback

Which of these are the correct answer to define non verbal communication?​

​ ​ ​ ​

• Body language

• Eye contact

• Hand gesture

• Voice of tone

What is the third cycle of communication:

• Aim

• Compose/encode

• Transmit/deliver

• Receive/feedback

• Analyze & improve

Should the customer service representative identify the type of customer when handling their complaints?

• Yes

• No