Quality management class1

What does quality management help achieve in the tourism and hospitality industry?

• Customer dissatisfaction

• Competitive disadvantage

• Customer satisfaction

• Negative reviews

How can quality management enhance the reputation of a tourism/hospitality business?

• By generating more negative reviews

• By improving sustainability

• By leading to dissatisfied customers

• By showcasing a strong commitment to quality standards

Which aspect does the importance of quality management for tourism/hospitality NOT relate to?

• Customer retention

• Competitiveness

• Reputation

• Customer satisfaction

What can poor quality management lead to?

• Enhanced reputation

• Increased customer loyalty

• Positive reviews

• A damaged reputation

Why is quality management important for tourism in the Gulf region?

• It improves cultural ambassadorship

• It provides competitive advantage

• It has significant economic impact

• All answers are correct

What is an example of adapting to global trends while catering to regional needs in tourism?

• Offering only budget accommodation options

• Providing high-tech hotels in urban areas and digital detox retreats in remote locations

• Focusing exclusively on luxury experiences

• Standardizing services across all locations

What was the previous primary focus of quality management in tourism?

• Cultural preservation

• Environmental sustainability

• Luxury and high-end experiences

• Budget travelers

What does the adoption of ISO certifications demonstrate for a tourism/hospitality business?

• Authentic cultural experiences

• Commitment to international quality standards

• Unique services adapted to the local context

• Prioritization of customer preferences

A key quality standard related to hospitality does NOT include:

• Guest entertainment

• Sustainability practices

• Cleanliness benchmarks

• Customer service principles

Why must international standards be adapted to local customs in hospitality?

• To reflect cultural values

• To maintain global quality benchmarks

• To standardize services internationally

• To meet customer expectations