
Quality management class1
Quiz
•
Business
•
University
•
Practice Problem
•
Hard
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48 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does quality management help achieve in the tourism and hospitality industry?
Customer dissatisfaction
Competitive disadvantage
Customer satisfaction
Negative reviews
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can quality management enhance the reputation of a tourism/hospitality business?
By generating more negative reviews
By improving sustainability
By leading to dissatisfied customers
By showcasing a strong commitment to quality standards
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which aspect does the importance of quality management for tourism/hospitality NOT relate to?
Customer retention
Competitiveness
Reputation
Customer satisfaction
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What can poor quality management lead to?
Enhanced reputation
Increased customer loyalty
Positive reviews
A damaged reputation
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is quality management important for tourism in the Gulf region?
It improves cultural ambassadorship
It provides competitive advantage
It has significant economic impact
All answers are correct
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is an example of adapting to global trends while catering to regional needs in tourism?
Offering only budget accommodation options
Providing high-tech hotels in urban areas and digital detox retreats in remote locations
Focusing exclusively on luxury experiences
Standardizing services across all locations
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What was the previous primary focus of quality management in tourism?
Cultural preservation
Environmental sustainability
Luxury and high-end experiences
Budget travelers
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