Sales Manager Christmas Quiz

Which Creditors Can you Include?

• USA Discount, Cash Net, Credit 9

• Nebraska Furniture, Ameri First, Navy Federal

• Credit 9, Cash Net, Lend USA

• Altura Credit Union, Sun Community Credit Union and Sallie Mae

An agent does not show up to work on time and does not notify you until end of shift you must..

• Notify HR Via Slack

• Send a NCNC email to Joseph Larsen, Your Director and HR

• Open a NCNS ticket in fresh desk

• Nothing

A great selling point to train agents on is the "Massive Tax Incentives Creditors receive to settle"

• True

• False

Agents with high occupancy times...

• Drain your emotions

• Hurt Your Paycheck

• Should be rewarded

• Need to be coached to the importance of lower pause time

What are the first sub metrics you should look to improve D20 in an agent?

• Days to first pay

• Listen to call for expectaions

• D5

• Payment Frequency

You have an agent who posted something inappropriate in Slack you should

• Put a laughing emoji under it

• Call agent in meeting and ask to take it down and explain why

• Ignore it, My team is tough

• Immediately notify HR

An agent tells you "That's what training told me" after they use incorrect disposition. Your response should be

• Agree with agent and dispute

• Bad Mouth Training and say they don't know what they are talking about

• You must of misunderstood as this disposition document shows you how and when to use dispositions

• Message trainer and tell him why they are wrong

An agent wants their schedule changed, what is the proper process

• Have them message HR to request change

• Advise them to open a ticket

• Open a ticket for them

• Complain to Dan and your director until it is done.

Under the New Manager Comp overtime is...

• Strongly Encouraged

• Only Encouraged to high performing agents

• Strong Discouraged

• A free for all

Agent can go how man hours negative in PTO

• 16-17

• Agents cannot go negative

• Too Many

• Should be ZERO