Which is the best portal to find answers to queries regarding Airtel Products, plans and services ?

• Digital Pitch Book

• SIEBEL

• Knowledge Base

• Service Portal

A Postpaid customer has taken 30 days IR pack. He can use this same pack in USA, Sweden and Nigeria

• True

• False

30 days Postpaid IR pack gives more data for Set2 countries as compared to Set 1 countries

• True

• False

From where can we search list of Set1 and Set2 countries for IR?

• Ask Trainer

• Knowledge Base

• Airtel website link :

  https://www.airtel.in/ir-packs/

• Search in Google

Prepaid Customer must use IR pack within ____ days, otherwise it will be lapsed

• 60 days

• 365 days

• 10 days

• 30 days

What is the cost of ISD Umbrella pack?

• Rs 50 / month

• Rs 100 / month

• Rs 200 for 3 months

• Rs 10 / day

Which points are correct regarding Advance ISD?

• Required when ISD call rate is above Rs 15

• Required If Customer is calling to Set 2 countries

• Gold New Customers need to deposit Security Deposit

• Security Deposit amount is Rs 2000

• Security Deposit amount is Rs 1000

Before doing SIM Swap of a customer we should first check whether there is any existing SIM Swap order. Where can we check this from ?

• eCAF > Other Services

• eCAF > Inbox

• eCAF > SIM Swap Inbox

• eCAF > End User Inbox

• eCAF > Customer Support > Sim Swap

What do we need for completing Cash payment of SIM Swap from EzeTap ?

• SIM Swap Order Number

• SIM Number

• Performa Invoice Number

What needs to be done when SIM Swap payment status is showing failed?

• Take a new SIM Swap request from eCAF

• Check SIM swap Inbox and click on refresh Tab

• Ask the customer to contact his Bank