THE ENTERPRISE AMBASSADORS CRM MASTER CLASS

Which of the following is a key component of empathy in interpersonal communication?

• Interrupting

• Understanding

• Assuming

• Ignoring

Constructive feedback focuses solely on pointing out mistakes.

• True

• False

What is goal setting?

• A random wish or desire

• The process of identifying specific objectives and creating a plan to achieve them

• A form of daydreaming without taking action

• Following someone else’s objectives

Why should goals be realistic and achievable?

• To avoid setting goals at all

• To set challenging targets

• To have a sense of direction

• To prevent frustration and disappointment

The acronym SMART stands for Specific, Measurable, Achievable, Relevant, and (a)   .

Which of the following is an example of a measurable goal?

• Improve teamwork

• Increase sales by 10% in the next quarter

• Enhance company culture

In SWOT analysis, what does the "W" stand for?

• Weaknesses

• Winning

• Workable

• Worthy

The "T" in SWOT analysis stands for (a)   .

What type of skill is programming in Java considered?

• Soft skills

• Hard skills

• Clear skills

• Skilled workers

Goal setting is an integral part of strategic planning.

• True

• False