WPS_Communication Skills

What is non-verbal communication?

• communicating with someone by using gestures

• 
  Getting messages across with facial expressions

• Using your body language to convey something to someone else

• 
  All of the above

Which of these is NOT an example of a verbal communication skill?

• The speed of our speech

• Eye contact

• 
  Language used

• Volume of speech

  
  

Why do we have to make sure we do not speak too fast when communicating with someone?

• They may not hear everything you've said

• 
  It may give a migraine

• For an easy understanding

• All of the above

Reading and responding to body language, using facial expressions and using silence are all examples of what?

• Open listening

  
  

• Pretend listening

• Clarity listening

• Active listening

Examples of correctly using speech and volume skills include...

• Giving the right info, speaking at the right volume and articulating your words

  
  

• Speaking softly, use long pauses and positive facial expressions

• Keep eye contact, speaking loudly and using the right language

• Hold your head high, yell all your words and keep your eyes closed

Facial expressions, posture and eye contact are all skills in?

• verbal communication

• anti-verbal communication

• post-verbal communication

• non-verbal communication

It refers to body position and body motions including facial expressions. 

• 
  Kinesics

• Haptics

• Artifacts

• Proxemics

What is verbal communication?

• gestures, facial expressions, and body positions

• 
  use of language

Tone of voice can reveal your true feelings.

• TRUE

• FALSE

When you speak, your listener gets messages from...

• What you say and your vocabulary

• How you look and your words

• What you say, how you act, and your accent

• What you say, how you act, and how you look