Effective Communication

Which is a benefit of establishing rapport in communication?

• Increasing the speed of communication

• Minimizing differences to create understanding

• Avoiding challenging topics

• Speaking without interruptions

Which is an example of a clarifying question?

• “Why did you think that way?”

• “Could you explain specifically what you mean?”

• “Can you tell me the outcome?”

• “Are you sure of your stance?”

Which of the following is a key component of active listening in effective communication?

• A) Interrupting frequently to show engagement

• B) Maintaining eye contact and nodding

• C) Preparing your response while the other person is speaking

• D) Avoiding all forms of non-verbal communication

What is the primary purpose of using 'I' statements in communication?

• A) To assert dominance in a conversation

• B) To express personal feelings and thoughts without blaming others

• C) To make the conversation more formal

• D) To avoid taking responsibility for one's feelings

Which of the following is an example of non-verbal communication?

• A) Writing an email

• B) Speaking on the phone

• C) Nodding in agreement

• D) Reading a book

What is the role of feedback in effective communication?

• A) To criticize the speaker

• B) To confirm understanding and improve future interactions

• C) To end the conversation quickly

• D) To change the topic

Which of the following barriers can hinder effective communication?

• A) Active listening

• B) Cultural differences

• C) Clear articulation

• D) Empathy

What does the term 'empathy' mean in the context of communication?

• A) Feeling sorry for someone

• B) Understanding and sharing the feelings of another

• C) Ignoring the emotions of others

• D) Agreeing with everything the other person says

Which technique can help in resolving conflicts during communication?

• A) Avoiding the issue

• B) Using aggressive language

• C) Practicing active listening

• D) Interrupting the speaker

What is the significance of body language in communication?

• A) It has no impact on communication

• B) It can reinforce or contradict verbal messages

• C) It is only important in formal settings

• D) It is less important than spoken words