ISO Pulse Check

For what Certification does Henkel is preparing for?

What is GBS+ Quality Management Goals?

• Set to be achieve by GBS+ within each year

• Consistent with the Quality Framework

• Defined and reviewed by GBS+ Top Management on a timely manner

• • Required under ISO 9001:2015 sub-clause 6.2 Quality objectives and planning to achieve them

How are personnel made aware of organizations Corporate Culture, Purpose and Objectives?

• Phone Call

• Town Hall

• Emails

• Huddle

These are targets derived from SLA

• KPI

• RAPC

• CCA

• CI

Validity of DTP / Desktop Procedue / L5

• 1 year

• 2 years

• 3 years

• as needed

How will you determin the knowledge necessary for the operation of your process?

• e-Learning

• KPI

• DTP / L5 / Process Document

• Job Description

Where to find Henkel's updated Organizational Chart?

What does HAPSC stands for?

Where to find our SLA document?

Provides a framework for the establishment and review of the Quality Management Goals

• Continuous Improvement

• Quality Framework

• Quality Management Policy

• KPI