week 52

What is S stands for in SHAPE?

• Safety and cleanliness

• Safety and hygiene

• Safety and clean

• Safety and cleanlyness

What is SHAPE?

• A relationship between guests and waiters that brings memorable moments.

• A framework that brings consistency of guest facing standards.

• A consistence standard that brings happy guest.

• A information that gathered used to make the needed changes and adjustments.

Hospitality stands for:

• Orders taken within guidelines.

• Teams creating memorable guests experiences.

• Speed of service.

• Guest welcomed genuinely.

Products stands for:

• Having proper knowledge of all the available items.

• Action to allergen need are met.

• Items cooked and presented as per brand specifications.

Ambiance stands for:

• Temperature comfortable

• Tables, clean and set up for the next guest.

• Music is played in appropriate level.

• All menu items available.

Engaged stands for:

• Teams are well briefed and engaged.

• Team members are confident and passionate about their roles.

• Temperature and music are at in appropriate level all the time.

• Equipment well maintained.

SHAPE stands for:

• S-safety and cleanliness

  H- hospitality

  A- ambiance

  P- products

  E- engaged

• S- safety and hygiene

  H- hospitable

  A- ambience

  P- Products knowledge

  E- engage

• S- safety

  H- hospitality

  A- ambiance

  P- productivity

  E- engage

• S- safaty and cleanliness

  H- hospitality

  P- product

  E- engagement

Why is SHAPE?

• The information gathered will be used to make the needed changes and adjustments.

• The feedback used to improve the overall guests experiences.

• Gathered information that creates memorable guest experiences.

• Giving information about the perfect and memorable guest experience.