Conflict and Negotiations

The traditional view of Conflict states that

• Conflict is healthy and must be encouraged

• Conflict is harmful and must be avoided

• Conflict can be avoided depending upon the situation

• None

Conflict results from

• Oppennes between people

• Trust between people

• Lack of Communication

• All of these

Human Relation view of conflict was prevalent in;

• 1930-1940

• 1940-1960

• 1940-1970

• 1940-1950

Human Relation School of thought advocated

• Acceptance of conflict

• Avoidance of Conflict

• partial acceptance

• Partial Avoidance

–Conflict that supports the goals of the group and improves its performance

• Traditinal view of conflict

• Functional Conflict

• Both

• None

–Conflict that hinders group performance

• Functional Conflict

• Human View of Conflict

• Interactionist view of conflict

• Dysfunctional Conflict

What levels of Task Conflict are functional

• Extreme

• Low to Moderate

• Very Low

• None

What level of relationship conflict is functional

• Moderate

• Extreme

• Moderate to Extreme

• None

Process conflict is referred to as,

• Conflict over how work gets done

• Conflict over content and goals

• Conflicts on relationsl

• All of these

There are ......stages of conflict process

• 3

• 4

• 5

• 6