Communication and Counselling Skills Quiz

What is the key principle of non-verbal communication?

• Keep your head level

• Stand too close

• Avoid eye contact

• Speak loudly

Which type of question is more helpful in a counselling session?

• Questions starting with 'Did?'

• Questions starting with 'Are?'

• Questions starting with 'How?'

• Closed questions

What is the recommended response type for an interviewer to use?

• Hostile responses

• Evaluative responses

• Understanding responses

• Confrontation responses

What does reflecting back mean in a counselling session?

• Ignoring the client's words

• Giving advice to the client

• Asking unrelated questions

• Repeating back what the client has said

What does empathy mean in a counselling session?

• Showing understanding of the client's feelings

• Asking factual questions

• Using judging words

• Ignoring the client's feelings

Which type of response should be avoided in a counselling session?

• Probing responses

• Confrontation responses

• Reassuring responses

• Understanding responses

What is the purpose of using helpful non-verbal communication in a counselling session?

• To discourage the client from speaking

• To intimidate the client

• To show disinterest

• To encourage the client to talk more

What is the main goal of negotiation in a counselling session?

• To impose dietary changes on the client

• To collaborate with the client in making dietary changes

• To ignore the client's preferences

• To avoid discussing alternatives with the client

What is the recommended approach to begin a negotiation or conversation in a counselling session?

• Begin with a negative overture

• Address problems, not personalities

• Pay no attention to initial discussions, goals, and offers

• Emphasize win-lose solutions

What is the effect of using judging words in a counselling session?

• Build the client's confidence

• Make the client feel wrong or inadequate

• Show empathy towards the client

• Encourage open communication