OTB Quiz 3

The traditional view of conflict argues that conflict:

• cannot be avoided.

• indicates a malfunctioning within the group

• is good for a group

•    improves productivity.

Conflict is functional if it:

• supports the goals of the group.

• is satisfying to the individual members of the group.

• causes group members to argue.

• causes turnover.

Stage II of the conflict process deals with:

• cognition and personalization of conflict.

• group development.

•         conflict avoidance.

• interaction between group members.

The dimension of the conflict-handling intention labeled assertiveness is:

• the degree to which one party attempts to satisfy his/her own concerns

• the degree to which one party attempts to satisfy the other party’s concerns.

• the degree to which one party attempts to satisfy everyone’s concerns.

• the degree to which one party is competitive

_____ is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.

_____ is when one party is willing to be self-sacrificing in order that the relationship can be maintained.

• Competing

• Accommodating

• Collaborating

• Compromising

The first stage of the conflict process is cognition

• True

• False

There are two general approaches to negotiation:  distributive bargaining and integrative bargaining.

• True

• False

The unassertive and uncooperative conflict-handling orientation is:

• collaborating.

• accommodating.

• avoiding.

• competing.

_____ conflict relates to how the work gets done.

• Task

• Job

• Relationship

• Process