Teller Assessment

What are common checks we place on hold?

• Personal Checks over $500

• Insurance Checks

• Credit Card Checks

• Non-Member Checks

• All Of The Above

Where can you see if an account has Overdraft Protection?

• Relationship Profile > Pre-Authorized Tab

• Relationship Profile > Agreements Tab

• Relationship Profile > Inquiries > Balance History

• Relationship Profile > At A Glance Tab

What type of transaction requires a BSA entry?

• A member brought in $1,500 in cash to purchase a Gift Card

• A member is wants to purchase a Money Order from their Account for $5,000

• A member brought in $3,500 in cash to purchase a Cashiers Check

• A member wants to withdrawal $10,000 in cash

If a person is making a deposit or loan payment for a member and they are not on the account, does a Person Record need to be created?

• Yes

• No

How should a check be endorsed before accepting in?

• First and Last Name

• However the member usually signs

• Exactly the way it is made payable.

• The same way they signed Drivers License

What type of identification is required for a withdrawal, transfer or cash back?

• Valid Driver's License/ID

• Unexpired Passport

• Signature Card

• Unexpired government issued identification card with picture

• All Of The Above

How do you know if a person is a Joint Owner on an account?

• The role will show Non-Tax Signator

• The role will show Payable on Death

• The role will show Non-Tax Owner

• The role will show Tax Reported Owner

What areas of a check should you verify before accepting it?

• Date, Written and Numerical Amounts, Payee, Signature, Routing Number, Check Number, and Endorsement

• Date, Numerical Amount, Payee, Routing Number, Check Number, and Endorsement

• Date, Written Amounts, Signature, Routing Number, and Endorsement

• None of the Above

When can employees process a transaction on their own account?

• When they ask permission

• With Supervisor approval

• Never

• Answer choice 1 and 2 are correct

When making a deposit with a check and it is not endorsed and the member is not present, what should you do?

• Ask the Person in front of you to sign it

• Decline the Transaction

• Stamp it with the Credit Union Guaranteed Stamp

• Put it in the Vault and contact the member