Restaurant Operations Situational Quiz

You just found out you rang in the incorrect item. What are all the steps would you take to resolve this? 3 points

Answer explanation

Let the manager know.

Inform and apologize to the guests if applicable.

Ring in the correct item.

Let kitchen/sushi bar know of the correction so they don't make the wrong item (if caught in time)

Reprint the correct itemized check.

How do you know if a to go order has already been paid for? 3 points

Answer explanation

Check is headed with a CN "chownow"

The is a vertical line through the check.

Explain in what situations we can accept a reservation? 3 points

Answer explanation

2 hour advance notice

Party of 8 or less

Time/party size is available for that date on the reservation system.

Larger parties require a manager authorization.

You can also offer other times if their specific time is unavailable.

If a customer calls in to make a reservation that is unavailable, what would you tell them? 3 points

Answer explanation

Provide other times that are available that will fit their party.

If they are insistent, you can ask for a manager to see if they can authorize an accommodation.

Inform them about the limited reservations and having 2/3 of the restaurant available for walk ins.

Explain what the call ahead is and how to get on it.

A table that is being held for a reservation on the next party on the waitlist is being delayed by the current party. What are your next steps? 3 points

Answer explanation

Alert the manager.

Check to see if the party can be moved to another table.

If unable to situate the guests in a timely manner, apologize, then you can offer them drinks or appetizers on us.

When must you ask for approval from a manager to add a reservation? 3 points

Answer explanation

If the guests is really insistent but it is within the 2 hour time.

Large parties over 8 guests.

Parties that require special accommodations.

A to go order has not shown up 30 minutes after it is due. In detail, what are your next steps? 3 points

Answer explanation

Let the manager know.

Call the guests or leave a voicemail.

Put items that need to stay cold in the fridge and mark "IF" on the ticket.

How can you find out what time to quote for togo orders? 3 points

Answer explanation

Smaller/quick orders (beef bowl, teriyaki chicken bowl) aim for 15 to 20 minutes.

Large tickets will require more time so ask the BOH/Sushi how much time they need.

Try to stagger tickets by at least 5 minutes apart.

Occasionally ask the BOH and sushi bar how much time they need when you see them loaded with tickets.

You notice certain items are taking a little longer to come out. In detail, what are your next steps? 3 points

Answer explanation

Inform the manager as they can ask to push certain items.

Let each station know when the customer has arrived so they can prioritize the items for that ticket.

If it is taking longer, you can ask them for a time.

If the guests is waiting long past the quoted time, you can offer them a drink on us. Also apologize for the inconvenience.

What is the correct way to get your shifts covered or to trade shifts? 3 points

Answer explanation

Message staff on groupme

Confirmation from both parties must be made before it is approved by a manager.

Both parties must have similar job titles. (i.e a host covering for a server will not work)