Panther Perk Coffee Shop Handbook Quiz

What is the goal of Panther Perk Coffee Shop?

• To sell expensive products to the school community

• To serve a quality product at a reasonable price

• To make a profit at any cost

• To provide free coffee to everyone

What time does Panther Perk Coffee Shop open each day when school is in session?

• 8:00-8:30 a.m.

• 9:00-9:30 a.m.

• 7:30-8:00 a.m.

• 6:30-7:00 a.m.

How many sick days does an employee have for the semester?

• 2

• 4

• 1

• 3

What should a salesperson do at 7:25 a.m.?

• Close the sales station

• Count the money

• Put up the Open sign

• Start taking orders

What should a barista do when the coffee is finished brewing?

• Remove the filter and used grounds and throw away

• Leave it for the next person to clean

• Ask someone else to clean it

• Ignore it and continue making drinks

How should a salesperson handle loyalty cards?

• Throw away the loyalty cards

• Keep all the cards for themselves

• Refuse to give out cards to customers

• Give out cards as needed and punch out one of the coffee cups at the bottom of the card when a customer presents it

What should everyone do before leaving to go to class?

• Lock the money box in the cabinet

• Bring the sales binder to class

• Make sure everything is done

• Count the money

What should a barista do at the end of the day? Select all that apply.

• Empty and rinse the coffee pot

• Thoroughly wipe down the milk jug, whipped cream cans, Lotus bottles, and syrup bottles

• Bring dirty dishcloths and towels to the classroom to be washed

• Wash and dry spoons and measuring cups

What should a barista do if a customer presents a filled Loyalty Card?

• Throw away the card

• Write REDEEMED across the front of the card and put it in the money box

• Record it as a sale

• Keep the card for themselves

What should a salesperson do at 7:55 a.m.?

• Count the money and organize by denomination

• Close the sales station

• Bring the sales binder to class

• Lock the money box in the cabinet