LaDCFS CSR test bank

The Louisiana Customer Service Center (CSE) is the initial point of contact for all questions and inquiries about child support in Louisiana.

• true

• false

The Louisiana Customer Service Center (CSC) receives inquiries through:

• regular mail

• instant message

• email

• telephone

Customers can access payment information via the Interactive Response System (IVR).

• true

• false

Customer service representatives are not considered child support professionals.

• true

• false

It is acceptable to disclose the genetic testing appointment location and time to a custodial parent.

• true

• false

A threat call should be reported to DCFS within 48 hours.

• true

• false

Customer Service Representatives should not provide callers with their caseworker's phone number or email address.

• true

• false

All calls received should be documented in Y-Trac.

• true

• false

Documentation in Y-Trac should include your personal thoughts about the customer.

• true

• false

The Correspondence Unit handles incoming calls from customers regarding child support cases.

• true

• false