LaDCFS CSR test bank

LaDCFS CSR test bank

Professional Development

48 Qs

quiz-placeholder

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LaDCFS CSR test bank

LaDCFS CSR test bank

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Hard

Created by

Cybil Richmond

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48 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The Louisiana Customer Service Center (CSE) is the initial point of contact for all questions and inquiries about child support in Louisiana.

true

false

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

The Louisiana Customer Service Center (CSC) receives inquiries through:

regular mail

instant message

email

telephone

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customers can access payment information via the Interactive Response System (IVR).

true

false

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer service representatives are not considered child support professionals.

true

false

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is acceptable to disclose the genetic testing appointment location and time to a custodial parent.

true

false

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A threat call should be reported to DCFS within 48 hours.

true

false

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer Service Representatives should not provide callers with their caseworker's phone number or email address.

true

false

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