Huddle for Week of 1/8

How long dose it take to form a first impression?

• 3 weeks

• 1 Hour

• 30 Seconds

• 1 Second

According to a Harvard study how many positive dose it take to change a negative first impression?

• 1

• 17

• 100

• 8

What is the not the risk of a negative experience?

• Damage our reputation by word of mouth

• CarMax Promoter

• A social media post.

• The Customer never returning to CarMax

Who plays a role in making our Customers feel valued by showing we care in every interaction?

• Everyone

• Only Greg

• Only the Sales Managers

• The associate at the point

• In your role at CarMax, what are behaviors you demonstrate to show Customers you care?