FO REVISION 3

What is formula to calculate occupancy of the day

• Total number of available room = Occupancy room

• Occupancy room = Total number of available room

What are the famous topic usually inform in shift briefing?

• Special Request

• Occupancy room

• Complaints

• Total Income

What's General Manager job functions

• Person in charge of directing & leading the hotel staff meeting it's financial, environmental & community responsibility.

• Responsible for the upkeep of the guest room & the public area of the lodging property.

• Internal accountant of the hotel.

• Control safety deposit lockers.

What is guaranteed booking

• Blocking procedures only can be done after reservation received by blocking the particular room from room inventory.

• Prospective guest who make a contract to the hotel for a guest room by guarantee under credit card, cash or cheque.

• Cancellation is due of guest change in plan.

• Prospective guest who have a reservation for accommodation that is honored until a specified time.

'SERVICE' is term for guest relation activities. "C" stand for?

• Compassion

• Courage

• Cincerity

• Courtesy

Which one is not types of guest relation activities

• Annual Dinner

• Turn down service

• Cooperate Function

• Fruit basket

Below are sources of reservation except..

• Social media

• Email

• Internet booking

• Face to Face

Variations of guaranteed reservation include..

• No deposit

• Debt

• Letter of undertaking

Types of reservation status..

• Confirmed

• Phone calls

• Cancel

• No show

How many types of reservation?

• 3

• 1

• 2

• 4