
Chapter 1 Supervisor as Manager

Quiz
•
Social Studies
•
University
•
Hard
Mai Thoa
Used 4+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Human skills needed by a manager include:
the ability to advise workers on personal matters.
the ability to organize the work and schedule personnel appropriately.
sensitivity to workers’ personal needs.
keeping labor costs down.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A supervisor has an obligation to customers to:
see that their needs and desires are met.
train workers in guest relations.
represent the enterprise well.
All of the above.
train the boss.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A poor work climate can cause:
low labor turnover and better quality control.
low productivity and fewer customers.
a fun and easygoing attitude.
hostility among workers.
an increase in employee satisfaction.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An organization chart shows:
the names of managers and their position in the organization.
job descriptions and titles.
payroll classifications and salaries.
lines of authority and responsibility.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Authority in hospitality management can be defined as:
a. the obligation of duties and activities a person has to carry out.
b. a dictatorship.
c. having the right to make the necessary decisions and take necessary actions to get the job done.
d. Both a and c
e. All of the above.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The supervisor’s role is to:
be responsible for the quantity and quality of the products and services.
meet employee needs.
be responsible for the output of the people supervised.
All of the above.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
As a hospitality supervisor, you have obligations to all of the following except:
a. guests.
b. owners.
c. employees you supervise.
d. your family and friends.
e. Both b and d
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