Chapter 2 Supervisor as Leader

Leadership style refers to:

• charisma.

• the manner of interaction the supervisor uses with employees in directing and controlling the work.

• managerial skills (conceptual, human, and technical).

• motivation through participation.

The Theory Y view of workers holds that:

• people will work productively if you make them happy.

• people are all the same and must be treated the same.

• work is as natural as play, and people will work of their own accord toward objectives that fill personal needs.

• people dislike work and must be coerced and threatened with punishment to get the work done.

The leadership style that delegates all authority and power to the employees is called:

• laissez-faire.

• bureaucratic.

• democratic.

• autocratic.

The hotel and restaurant industry depends on large numbers of people to fill_________, __________ jobs that have little interest and no perceived future.

• 1. upper level, high wage

• 1. entry level, high wage

• 1. upper level, low wage

• 1. entry level, low wage

Being a leader means:

• a. being someone that people follow voluntarily.

• b. guiding the actions of your employees to reach certain goals.

• c. influencing the actions of your employees to reach certain goals.

• d. All of the above.

• e. a and b

According to McGregor, the autocratic style is typical of which theory?

• a. Theory X

• b. Theory Y

• c. Theory Z

• d. None of the above

• e. Both a and b

Which of the following is not one of the four styles of leading?

• 1. Discipline

• 1. Delegating

• 1. Directing

• 1. Coaching

Which of the following is a characteristic and trait of effective leaders?

• Drive

• Desire to influence others

• Honesty and moral character

• Self-confidence

• All of the above.

Which of the following is not one of the four primary sources of power for effective leaders?

• Positive power

• Legitimate power

• Coercive power

• Expert power

• Reward power

The carrot-and-stick motivation refers to                                and                             ?

• a. money, power

• b. money, fear

• c. reward, punishment

• d. right, wrong

• e. Both b and c