Chapter 3 Planning, Organizing, & Goal Setting

strategic planning.

contingency planning.

forecasting.

management by exception.

planning by goals.

forecasting.

conjecture.

competencies.

benchmarking.

performance indicators.

principle that each person should have only one boss.

general manager’s ultimate responsibility.

number of employees one person supervises.

supervisor’s retained responsibility for tasks delegated.

fact that we all have two bosses.

a. the future is more or less certain.

b. you collect all available data.

c. you collect relevant data and apply it to your forecast.

d. you have less than 1% relevant data collected.

e. Both a and d

Gantt.

MBO.

Venn.

PERT.

None of the above.

a. sales will be the same.

b. sales will be dependent on your location.

c. sales will vary every day.

d. Both a and b

e. Both b and c

planning.

organizing.

leading.

communicating.

controling.

a. Gantt chart

b. Process evaluation and review technique

c. PERT chart

d. Both a and b

e. Both a and c

unity of command.

range of authority.

span of control.

number of employees.

None of the above.

anxiety, insecurity

expression, understanding

open communication, trust

planning, reassurance

None of the above.