Communication Staff Development Series

You are working on court 4 and a patron sprains their ankle and needs ice. How would you call the code?

• Code Yellow - Court 4. Code Yellow - Court 4. We need ice.

• Code Blue - Court 4. Code Blue - Court 4. We need ice.

• Code Yellow - Court 4.

  We need ice.

• Can someone bring ice to court 4. Code Yellow.

You are working at the pool and need someone to bring you more towels. What is the best way to request them?

• Rec 6 to Rec 1. (wait for response) Could you please bring us more towels at the pool?

• Rec 6 to Rec 1. We need more towels at the pool.

• Rec 6 to Rec 1. (wait for response) Towels

• Could someone please bring us more towels at the pool?

You are working in your area and a patron is making you feel uncomfortable and not leaving you alone. What is the best way to get support from your coworkers over the radio.

• Rec 5 to Rec 1. Could I please get some back up at Area 304?

• Rec 5 to Rec 1. This patron on the second floor is being really creepy, can you come up here.

• This patron in blue shorts and a black shirt is being really creepy on the second floor. Can someone please come up here.

• Um..Rec 1 could you please come deal with this creepy patron on the second floor?

You walk into the restroom and see that there is throw up all over the floor. How would you call a code?

• Oh my gosh someone threw up all over the floor in the men's locker room. Can someone come handle this?

• Code Indigo in the men's locker room.

  Code Indigo in the men's locker room.

• Code Yellow in the men's locker room.

  Code Yellow in the men's locker room.

• Hey Rec 1 there is something that you need to see in the men's locker room.

Name a time that you did not understand what someone was trying to communicate with you when you were at work.

It is 1:00am and you just remembered that you needed to tell your pro staff supervisor about something that happened during your shift. What is the best way to do this?

• Phone Call

• Text

• Email

• GroupMe Message

You are working and hear a lot of noise on the basketball courts. You look over and see that there are two patrons throwing punches on the basketball courts. How should you respond?

• Run in and break up the fight

• Call a code violet and go work to control the crowd with other rec employees

• Turn around and act like you did not see it happen