ELA Funny Quiz

What is reallocation in ELA? (Choose the best answer)

• Process of reallocating resources or funds within an ELA contract,

• The process of eliminating resources within an ELA contract

• The act of reallocating resources to different ELA contracts

• The process of increasing and decreasing licenses that are close in values

1.      What does a Deal Desk do? (Choose all the correct answers)

• Update ELA status frequently on ELA Tracker and CSP

• Review and determine SKUs-Pricing

• Support customers with queries regarding their ELA contract

• Assist CSM with the ELA Management

What is the first task we need to do when assigned an ELA account?

• Do the ELA Account Study

• Align with Account team for more information regarding the ELA account

• Engage with the customer for more information regarding the ELA account

• Complete the CSP on the ELA Account

What is the ELA type that allows the customer to deploy unlimited licenses during a specific period of time?

• Flexible Perpetual

• Flexible Perpetual (Quantity)

• Unlimited with a Fence

• Unlimited Term

  In the aforementioned ELA type, what must the customer do at the end of the contract?

• Keep all licenses

• Deactivate all licenses

• Upgrade all licenses

• Return all licenses

   When do we contact with LMO team?

• When customer wants to change ELA Type

• At the beginning of the customer's ELA term

• When customer enter the EOT period

• When customer wants to log case regarding ELA licenses

  Who can CSM engage during the 3-4 months period BEOT? (Choose all the correct answers)

• Commercial Rep

• Renewal Sales Rep

• Premium Team

• EOT team

  What platform can we use to add more users into the ELA Contract?

• Sharepoint

• Support Portal

• SLD Portal

• Salesforce Lightening

  Does CSM need to update the ELA Checklist regularly?

• Very Yess

• Probably not

  What personnel can CSM align with when the customer has a reallocation request?

• EOT Manager

• ELA admin

• LSR

• LMO team