GCSE business 2.3 quality control

1. What is meant by quality?

• A product that is the best

• A product that contains the best materials

• A product that meets the expectations of customers

• A product that everyone likes

Everyone has the same idea of quality

• True

• False

What contributes the quality of a product?

• The person who made it

• The ingredients

• The components

• The person who sold it

What influences the customer's view of a quality product?

• All of them

• Friends

• Reputation

• The brand

Customer service is linked to quality

• True

• False

The traditional quality control methods takes place

• Throughout production

• At the end of production

The traditional quality control methods leads to

• More waste

• Less waste

The traditional quality control is done by

• A team or an individual

• Everyone with someone overseeing it

The quality assurance l is done by

• A team or an individual

• Everyone with someone overseeing it

Technology can improve quality control by

• having a standard product that it easier to check

• testing the product for example ultraviolet rays can look for cracks in pottery

• testing it does not break by dropping it