
Training
Authored by Linda Marfo
Mathematics
Professional Development
Used 1+ times

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17 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Bill Bowerman once said..
"If you have a body, you are an athlete!"
"It's not about whether you get knocked down, it's whether you get up"
"The will to win is important, but the will to prepare is vital"
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Describe Nike's culture in 3 words
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Select one which best describes the states Incidents go through in order
New, Assigned, Work in Progress, On Hold (Customer) Resolved
New, Assigned, Work in Progress, On Hold (Customer) Resolved, Closed
New, Work in Progress, On Hold (Customer) Resolved
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What substate in ServiceNow do we select when a user returns a laptop?
Pending Install/Reimage
Available
Pending Disposal
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Does the SLA stop if you place the ticket from state "new" to "on hold"?
Yes, if it's assigned to a Technician
No, SLA stops only when the state is "Work in Progress" and then changed to "On Hold"
No, the ticket needs to be assigned to a technician first, click SAVE and then update the status to on hold.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When are users allowed to refresh iPhones?
Request a new phone in nikenow with state "refresh"
Every 2 fiscal years.
Every 2 calendar years.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the Windows command-line interpreter used to execute commands and run scripts?
PowerShell
CMD
Run Dialog
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