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Authored by Linda Marfo

Mathematics

Professional Development

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17 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Bill Bowerman once said..

"If you have a body, you are an athlete!"

"It's not about whether you get knocked down, it's whether you get up"

"The will to win is important, but the will to prepare is vital"

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Describe Nike's culture in 3 words

Lazy, unproductive, exclusive
Outdated, complacent, discriminatory
Innovative, competitive, inclusive

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Select one which best describes the states Incidents go through in order

New, Assigned, Work in Progress, On Hold (Customer) Resolved

New, Assigned, Work in Progress, On Hold (Customer) Resolved, Closed

New, Work in Progress, On Hold (Customer) Resolved

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What substate in ServiceNow do we select when a user returns a laptop?

Pending Install/Reimage

Available

Pending Disposal

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Does the SLA stop if you place the ticket from state "new" to "on hold"?

Yes, if it's assigned to a Technician

No, SLA stops only when the state is "Work in Progress" and then changed to "On Hold"

No, the ticket needs to be assigned to a technician first, click SAVE and then update the status to on hold.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When are users allowed to refresh iPhones?

Request a new phone in nikenow with state "refresh"


Every 2 fiscal years.

Every 2 calendar years.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the Windows command-line interpreter used to execute commands and run scripts?

PowerShell

CMD

Run Dialog

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