Live chat junior high pop quiz

A subscriber reaches out to ask if they can purchase a replacement Race and Chase Car. What help requested type would you select for this chat?

• I want to place an order

• I have a question or concern about a product

• I want to manage my account or subscription

What should you always ask customers before ending the chat?

(a)  

What metrics are impacted to first reply time? (Choose all correct options)

• CSAT

• QA

• Conversions

• All of the above

After the customer confirms they don't need any additional support and you say goodbye (and send a CSAT request!), when should you end the chat?

• Right away

• After 1-2 minutes of no reply

• Once the customer says goodbye in resplnse

• Trick question, only the customer should end the chat

BONUS: If live chat were a Play Kit, which Play Kit would it be?

• The Realist

• The Companion

• The Helper

• The Observer