The Home Depot (10.4) Case Review

What is the Competency for this Case Challenge?

• Critical & Analytical Thinking

• Effective Collaboration

• Cultural Agility

• Creativity & Innovation

What is the Analytical Tool for this Case Challenge?

• The Customer Journey Map

• Design Thinking Process

• Decision Tree

• Strategic Planning Tool

Which of the following is NOT a step in the Design Thinking Process?

• Define

• Empathize

• Differentiate

• Ideate

What can be described as creative ideas for solving problems?

• Creativity

• Innovation

• Cultural Agility

• Branding

During the IDEATE stage of the Design Thinking Process, you should create a model of your idea.

• False

• True

What is the behavioral indicator for this case?

• Experimentation with Ideas

• Making Effective Decisions

• Solving Problems without Bias

• Decision Tree

What is the company for this 10.4 case?

• Lowe's

• South University

• The Home Depot

• Bank of America

Which shows a DIYer?

• Construction Worker

• A person taking a class at The Home Depot

Which is an example of a DIYer?

• An apartment renter who wants to paint a room?

• Professional Painter

Which is NOT an example of a DIYer?

• Person who puts in tile for the 1st time.

• General Contractor