Chapter 12 Discipline

A common consequence of punishing a rule-breaker is:

• a. to deter others from breaking rules.

• b. to make the person punished feel angry, defensive, and hostile.

• c. to turn the rule-breaker into a chronic troublemaker.

• d. All of the above.

• e. a and c.

All but which one of the following offenses are causes for termination?

• a. Insubordination

• b. Excessive absenteeism and/or lateness

• c. A bad attitude

• d. Consistently substandard work

• e. Both c and d

It is a mistake to:

• a. start out by enforcing all rules strictly.

• b. enforce rules that employees think are unfair.

• c. take disciplinary action when you are angry.

• d. take immediate action when a worker has broken a rule.

• e. Both a and c.

Which of the following ways of dealing with a marginal worker is least desirable?

• Coaching to improve performance

• Trying out the worker in a different job

• Dehiring

• Firing

Up to ______ % of the time, people do not know that they are doing something that they are not supposed to be doing.

• 50

• 90

• 75

• 45

A dehire is:

• making an employee want to leave suggestively.

• a form of just cause termination.

• deciding not to hire an employee during the probationary period.

• None of the above.

Which of the following is not a mistake to avoid when disciplining employees?

• a. Waiting too long to take action

• b. Touching someone when you are disciplining

• c. Being inconsistent

• d. Criticizing the behavior instead of the person

• e. Both b and c

Which of the following is not a good reaction to an employee who is crying during an interview?

• Let the employee cry it out.

• Apologize for your actions.

• Show concern by offering a tissue.

• Stay calm and businesslike.

• Offer something to drink.

The first essential of successful discipline should include:

• a. company policies, regulations, and directives that apply to your department.

• b. work rules relating to hours, tardiness, sick days, conduct on the job, etc.

• c. legal requirements and restrictions.

• d. a and c

• e. All of the above.

In order to maintain good discipline with a minimum of hassles, threats, and disciplinary actions, leaders should:

• follow the rules themselves.

• create and maintain a positive work environment.

• establish good person-to-person relations.

• act consistent and fair.

• All of the above.