216 Reception Duties Quiz

Which one of the following best describes the action to take if a suspect invalid/fraudulent payment is being made with a stolen card?

• Ask the client for cash instead and keep the card in own possession.

• Proceed with the payment reporting to senior staff member when the client has left.

• Refuse to accept the payment and ask the client to drop the money in later.

• Ask the client to wait while you report and hand the card to manager.

What action should be followed if cheque payment is being taken without a cheque guarantee card?

• Accept the payment and ask the client to drop the card off later.

• Do not accept the payment, ask for cash and call the police.

• Check with manager and write the client's name and address on the back.

• Tell the client not to worry they can pay next time they visit the salon.

Which of the following is the best method to check the authenticity of a £50 note?

• Telephone the bank to check out the number on the note and record the client's details.

• Feel the paper, look at the quality of the print, water mark and metallic thread.

• Ask a colleague for a second opinion and rip the edge of the note to see metal strip.

• Ask the manager to check every note taken to ensure mistakes are minimised.

Which one of the following is a responsibility of the employee under the Data Protection Act?

• To adhere to salon policy in maintaining security of stored information and confidentiality.

• To ensure that all information is shared with manager, colleagues and clients.

• To ensure the client has full access to all information stored on all salon clients.

• Not to adhere to salon policy in maintaining security of stored information and confidentiality.

Which one of the following best describes the correct procedure for taking messages?

• Pass on to the manager, so they can let the relevant person know.

• Accurately record on allocated pad and pass on to relevant person as soon as possible.

• Remember the main points of the conversation to pass on when the receptionist next sees the therapist.

• Record on appointment page so the therapist can read the note when checking appointments.

Making an appointment booking correctly will ensure

• the client turns up on a different date and time

• the client turns up on time, on the day requested

• loss of possible business to the salon

• loss of commission and client for the stylist.

Which one of the following types of stationery is not found in the salon reception area?

• Appointment book and service information leaflets.

• Appointment cards and message pad.

• Vouchers, pencils and pens.

• Business account documentation.

It is important to check the change given with the client in order to

• guarantee the correct payment

• ensure the correct amount is given back

• ensure the till does not balance

• guarantee misunderstandings.

Which of the following are appointment systems available to beauty salons?

• Electronic and manual.

• Electronic and computer.

• Manual and verbal.

• Email and note pad.

Which of the following payment methods is not legal tender in the UK?

• Sterling and cheques.

• Vouchers and Scottish notes.

• Credit, debit and charge cards.

• Euro and traveller's cheques.