216 Reception Quiz

Why is it important that a treatment is booked for the correct time?

• To keep the therapist ahead of their appointments

• To make the salon look busy

• To avoid the client being charged for extra time

• To manage therapists' time cost effectively

Which one of the following is the first step in the booking process when dealing with a new client?

• Take the client's name

• Ask their preferred time

• Take the client's contact details

• Ask which therapist they require

When answering the telephone, the receptionist should ideally pick the call up before:

• it has rung three times

• it has rung five times

• it has rung seven times

• it has rung nine times

Which one of the following is a method of verbal communication?

• Talking

• Smiling

• Eye contact

• Nodding

Why should a message be passed on as soon as possible?

• To be considerate to the caller

• The message might be urgent

• The message might be personal

• It might be a sales call

Which one of the following is the main reason that confidentiality must be maintained?

• The client will be unhappy

• The salon will get a poor reputation

• The client might take legal advice

• Clients might pass on information

Why is it important to book appointments correctly?

• To avoid clients having insufficient time

• To avoid the client turning up at the wrong time

• To make sure that the therapist is not working all day

• To make sure you have enough time for retail opportunities

Security should be maintained by:

• keeping the door locked if the reception is empty

• taking the keys out of the treatment room door when you have opened it

• keeping the till shut when it is not in use

• putting the appointment book under the desk

When booking an appointment, which of the following is not required?

• The client's name

• Any contra-indications to treatment that the client might have

• The client's contact number

• Whether the client is new to the salon

When a client walks into the salon, what is the first thing that the receptionist should do?

• Look at the client and say 'Can I help you?'

• Acknowledge the client with a smile

• Refer to the client by their full name

• Look up what the client has booked in for