Data training

What’s the name of the widget where you find where users spend most of their time on TE? (select all that apply)

• Top 10 paths

• Dwell time

• Time paths

• Top 20 paths

Case: a customer has 500 EPA

You ran a report that shows 0% used, but when you share this with the customer they say they have been using all 500… what’s the cause? (select all that apply)

• A bug

• This is a EU Data Center customer so Looker can't access EPA data

• The EPA version is outdated

• You used the wrong Org ID to check their usage

Can you provide a full list of active tests to a customer? If so, where can you find it?

• No, only Hero has that list

• No, it's not possible

• Yes, Monthly Usage 2.0 has it

• Yes, Test Statistics and Unit Consumption Breakdown have it

Which feature(s) in HERO captures the visibility of an outage? (select all that apply)

• Integrations

• Snapshots

• Saved events

• Dashboards

What kind of environment is a great candidate for EPAs?

• Hybrid workforce

• Several branches 

• Business critical teams

• Small, office-based team

A customer has 100% alerts setup and 2 integrations. What else could we check/recommend?

• Check if alerts are on default mode

• Check internal SLA for alert customization

• Ensure the right people are routed to the tickets/alerts

• That they reduce the percentage of tests with alerts

What is Catalyst 9000?

• A router

• A switch

• An endpoint

• An Enterprise Agent

What would you do if you have identified that a customer has a stagnant unit consumption? (select all that apply)

• Check logins/active users

• Check their test intervals

• Understand if there is any training requirement

• This is expected for all customers

• Understand if tests configurations have changed

True or False?

Entitlements are derived from seed deals

• True

• False

Customer X has 1000 EPAs licensed, 3564 installed and 987 active.

This is a flag for:

• A bug, they can't have more installed than licensed

• An issue and they will be charge overusage for having more installed than licensed

• An opportunity to upsell, as they have more machines where they run EPAs than they have licenses