1/15/24

What is a situation that calls for using your active listening skills?

• During morning announcements
• Watching TV
• Listening to Taylor Swift's new CD
• When a teacher explains the homework assignment 

Why is it called "active listening"?

• You stay active rather than sitting around.
• It requires a lot of multi-tasking. 
• You use your eyes and brain as well as your ears.
• You look very focused. 

Which one is NOT part of active listening

• Look at the person
• Encourage the person to talk
• Give advice
• Use empathy

Which work situation would require active listening? 

• Your boss tells you to check the new schedule on your way out. 
• You are assigned to work in the customer service department. 
• While stocking shelves, you hear Austin and Nate talking about their weekend. 
• You are assigned to bag groceries for the shift.